Emotion Journey · Legal
Privacy Policy
How Emotion Journey Limited handles your information — written plainly, because fine print that hides things isn't fine print, it's a trap. Last updated September 2026.
01
What we collect
When you send a trip brief, book a journey or subscribe to field notes, we collect the details you hand us directly: name, email, phone number, travel dates, party size and any preferences or requirements you choose to share (dietary notes, accessibility needs, celebration occasions).
We also collect the usual technical bits — pages visited, device type, rough location — via cookies and analytics. Details on that live in our cookie policy.
For casino hotel and casino event bookings we record your date-of-birth confirmation (18+) as required by our venue partners. We never see or store payment card numbers — deposits are handled by our payment provider.
02
How we use it
Straightforwardly: to plan, book and support your trip. Your details go to the lodges, skippers, guides and venues that need them to hold your bookings — nothing more exotic than that.
If you subscribe, we send the monthly field notes email and nothing else; no drip campaigns, no "one weird trick" follow-ups. Unsubscribe lives at the bottom of every email and works immediately.
We may use anonymised, aggregated trip data (e.g. "most-booked regions") to improve our itineraries. It can never be traced back to you.
03
Sharing & security
We share booking details only with the operators on your itinerary — a lodge needs your name, a boat skipper needs your headcount. We don't sell, rent or trade personal information. Full stop.
Data is stored on encrypted, access-controlled systems. Only the planner working on your trip sees your file. If something ever goes wrong on our end, we'll tell you fast and tell you straight.
04
Your rights
Under the New Zealand Privacy Act 2020 you can ask to see, correct or delete the personal information we hold about you. Email emotionjourney@gmail.com with "privacy request" in the subject and we'll respond within ten working days — usually far faster.
We keep booking records for seven years for tax and legal requirements, then delete them. Enquiry details from trips that never happened are cleared after twelve months.
Privacy question?
Write to emotionjourney@gmail.com or use the contact form — a human reads every message.